policy-guidelines | Roop Kahani
For Pakisatan Orders:
- Free Shipping on all orders over the value of Rs.2500
- We charge Rs.200 on all orders under the value of Rs.2500.
- Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Orders received after 12:00 pm will be dispatched the next day.
- Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
- Delivery time is between 2 to 5 working days (No delivery on Sundays). However, delivery can take up to 7 to 10 working days during busy shopping season or our mega sales events.
Exchange / Refund Policy
- We don’t offer any refund.
- We offer exchange only if the product received is broken, defected, rusted or received a wrong article. The shipping charges will be paid by the customer.
- You can claim the above within 48 hours of delivery. After that no claims will be considered.
- You need to send a proof video of the parcel to make a claim.
- We are unable to assume liability for loss or damage during transportation, so please send the product in its original packaging via a reputable courier company.
- If you have any queries regarding our return policy, please contact us via email at [email protected] or call us at 0311-9253565. Our representative will be happy to assist you
We take pride in delivering items in excellent condition. However, if you receive a broken or unsatisfactory product, you can exchange it within 48 hours of purchase.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Currently, we do not have a physical store.
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